FREQUENTLY ASKED QUESTIONS
WHY DO SERVICE PRICES VARY?
Prices are based on experience and seniority. as a result of their achievements, our professionals work at three levels: junior, senior and master. While prices may vary accordingly, every Vero Salon specialist is constantly improving through ongoing education. Whatever level you seek, you’ll enjoy superior service with a touch to make your day.
SHOULD I WASH MY HAIR BEFORE COLORING OR GETTING AN UPDO?
No. Washing hair strips away its natural oils. When adding color or creating an updo, the natural oils in the hair give it better holding properties and make it easier to work with.
MY FAVORITE SERVICE PROVIDERS ARE ALWAYS BUSY, HOW CAN I BE SURE THEY ARE AVAILABLE WHEN IT IS CONVENIENT FOR ME?
Many of our most popular service providers are industry leaders and maintain a steady clientele. To guarantee an appointment, simply schedule it well in advance, even if that means scheduling it before leaving the salon. This guarantees availability with your service provider at the date and time that is most convenient to you.
WHY SHOULD I ARRIVE 15-20 MINUTES BEFORE MY APPOINTMENT?
By arriving early to your appointment you will be able to take full advantage of your spa experience. If you are getting any hair services, while at the sink you can enjoy a complimentary mini facial and hand massage. If you are having a facial or massage you can come in and relax and enjoy a complimentary beverage or snack before your service.
WHAT IF I AM LATE FOR MY APPOINTMENT?
If you are late for your scheduled appointment, we will try to accommodate you, but please understand that your appointment may need to be rescheduled.
HOW FAR IN ADVANCE SHOULD I SCHEDULE FOR A FULL DAY AT THE SPA?
We recommend that you schedule full day of spa appointments four weeks in advance to be sure to get the day you need.
WHAT DO I DO IF I WASH MY HAIR AT HOME AND MY COLOR WASHES OUT?
We do not guarantee color services performed by our technicians without the use of suggested aveda or Goldwell products at home.
HOW MUCH SHOULD I TIP?
Tipping for service at a salon is typically handled as you would tipping for service in a restaurant. Generally 15- 20% of the total service is appropriate, depending upon how you feel the quality of service was.
WHAT IS YOUR CANCELLATION POLICY?
We respectfully ask our guests for a 24 hour notice prior to cancellation. Please take into consideration that we cannot re-book that time without ample notification. Scheduled services requiring 2 or more hours will be charged 50% of the cost of the appointment. No shows will unfortunately be charged the full amount.
WHAT DO I DO IF I MISTAKENLY BOUNCE A CHECK?
We understand that these things can happen. If this does occur a $30.00 fee will be charged to you.